Travelling abroad and especially under the pressure of an upcoming medical treatment is always difficult. Due to that fact Buto will assist you during the process of organization and would be pleased to answer any questions you may have, before, during and after your stay at the Hospital  It is important to us to make your stay as pleasant as possible.


Please let us know whether we can assist you with:
Visa
We will send a letter of invitation to our patients who need a visa for forwarding to the Embassy. This requires the amount shown on the cost estimate to have been received in full on the BUTO's account. Please contact Buto if you need our assistance.
You will find further information about applying for a visa on the web pages of the Turkish Embassy in your home country.

Interpreter Service
Clear communication between our patients and phsicians / medical professionals is vital for successful treatment. We provide an interpreter for patients who require translation into or from their mother tongue for the essential medical consultations. Our aim is to ensure effective communication between you and your care providers.

Please inform Buto assistance service  whether you will need interpreter service before your arrival.
Accommodation
To best possibly serve our patients we have established a network for international patient with our group hotels. Patients or relatives have access to this exclusive network and we are more than happy to assist you with getting into contact with our group hotels. Also, there are various hotels which are located nearby our hospitals rather than our group hotels. Before you arrive,
We will work with you to identify accommodation that best suits to your needs.
Airport Transfer
If desired, Buto will organize the transfer from and to the closest airport. Various categories of vehicles are available in case you have special needs ; transport for a stretcher-bound patient or assisted transport. Please inform Buto assistance service whether you will need transfer service before your arrival.

Please contact Buto, if you have further questions, requests or suggestions. We are always at your service.

A second opinion is an important part of becoming aware of your treatment options. The more you can learn about your diagnosis and your treatment options, the better chance you have of receiving the most appropriate treatment. Diseases are now more treatable than they once were, but there are also many more treatment options and more complicated procedures. Getting a second opinion will help you understand these options and help you make an informed decision about which is the best for you. Second opinions will, thus, provide reassurance to you and your family and ultimately allow you to receive the most appropriate therapy.

If you wish to have a second opinion from physicians please fill up the Patient Form. We will answer your questions as soon as possible.

our patients and families have the right to:

• The general right to receive the services: To utilize the preventive, curative and rehabilitative health services and activities intended to promote a healthy life as part of justice and equity;
• The right to receive services with equity: To receive services without the consideration of ethnicity, language, religion, sect, gender, political thoughts, philosophical beliefs or economic status;
• The right to get information: To obtain information about the their care provided in BAŞKENT;
• The right to choose and change the facility: To choose or change the health facility to receive the health services provided in that facility;
• The right to meet, choose and change the staff: To learn the identities, duties and titles of the physicians and other staff that provide the health services, and to choose and change these staff,
• The right to request information: To obtain any information either orally or in writing about his/her health status and treatment plan;
• The right of confidentiality: To receive health services in accordance with the context of confidentiality;
• The right to provide consent and permission: To receive services after having given consent for medical interventions;
• The right to accept or decline the planned therapy: To accept or decline the therapy;
• The right to be in a safe environment: To receive health services in a safe environment;
• The right to fulfil the religious duties: To fulfil the religious duties within the possibilities and according to the precautions of our hospital; 
• The right to get respect: To receive health services with respect, attention, friendliness, kind and caring approaches;
• The right of comfort: To receive health services in a hygienic, quiet and comfortable environment;
• The right to be visited: To accept visitors in accordance with the rules and principles  designated by the Health Institution.
• The right to have an accompanying person: To have an accompanying person at the hospital with approval of the physician, in accordance with the regulations determined by the health institution according to the possibilities;
• The right to appeal, submit complaints and prosecute: To appeal, submit a complaint, or prosecute in case of infringement of his/her rights;
• The right to continuous services: To receive health services as long as he/she requires.

Başkent University Hospitals  offer  short term  observer  training programs  to the  medical specialists beginning from  one month period. These programs   give a chance to doctors  to attend  regular patient visits, make observation,  ask questions  and  share  medical  knowledge with the  Academical staff of Baskent.The  training programs  are scheduled  by BUTO (Baskent University Tourism Organisation) with the support of Hospital Directorate and the Deanary of Medical Faculty    Below  you can see the Department alternatives given  for the Medical Training Programs.

 For the observer program we request from the applicants the following documents;

• Curriculum Vitae (CV) including full details,
• Copy of your Academic Diploma,
• Duration, location (Konya, Adana, İstanbul, Ankara and Alanya depending on the number of placement on that particular city) and name of the training course.

The attandance will receive;

1. Letter of invitation
2. Transfer from and to the airport ( first day & last day)
3. Lunch and dinner in the hospital
4. Attendence Certificate ( minimum  20 days  of  attendence to the program is required)

**Please note that all documents must be provided to us in English.

For the training programs, fees and accomodation please contact our Company Health Assistance Services Department .